Privacy & Data
Last updated: January 2025
Privacy Policy
FairPlay Africa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Information We Collect
- Account information (name, email, organization)
- Content metadata for fingerprinting purposes
- Usage data and analytics
- Communication preferences
How We Use Your Information
- Provide and improve our content protection services
- Process and monitor for content infringement
- Send notifications and reports
- Communicate about service updates
Data Security
We implement appropriate security measures to protect your personal information and content data. However, no method of transmission over the internet is 100% secure.
Terms of Use
By accessing and using FairPlay Africa's services, you agree to be bound by these Terms of Use.
Acceptable Use
- You must own or have rights to the content you upload
- You may not use our services for illegal purposes
- You agree to provide accurate account information
- You are responsible for maintaining account security
Service Limitations
FairPlay Africa provides content monitoring and detection services on a best-effort basis. We cannot guarantee detection of all unauthorized content distribution.
Refund Policy
We want you to be satisfied with our services. Here's our refund policy:
Subscription Cancellation
- Cancel anytime from your account dashboard
- Access continues until the end of your billing period
- No partial refunds for unused time
Refund Requests
If you're unsatisfied within the first 14 days of your subscription, contact our support team for a full refund. After 14 days, refunds are evaluated on a case-by-case basis.
Contact Us
For refund requests or questions about our policies, email us at support@fairplay.africa